Returns & Exchange
Returns & exchanges
If you're not completely satisfied with your purchase, simply inform us within 48h of receipt. All goods will be inspected on return. Please email us on firstname.lastname@example.org with your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We'll issue a refund on receipt, or exchange the item for a new one. However delivery and payment charges are only refundable if the goods are faulty.
You will be responsible for the return courier fees if upon inspection, there is no fault to the goods.
Used products cannot be returned.
Upon returning, the item is your responsibility until it reaches us, for your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
The cost of returning the item to us is your responsibility.
If you received the wrong order
If the item you received is not what you originally ordered, please email email@example.com quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We'll then advise on how to proceed with the return. If a discount was applied to your original order, the amount refunded will be adjusted to allow for the revised order value and appropriate discount level. Returns and exchanges apply only to purchases from the ReLight website, and do not apply to items purchased at any retail location or from our stockist/s.
Items purchased for a reduced price may be not be returned, refunded or exchanged.
Sale of these items is final.
If you would like any further information please do not hesitate to email firstname.lastname@example.org